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Customer Service

  • Shipping & Delivery

    Depending on the items ordered and the total weight and size, your shipment may come via UPS freight or on a pallet by a common currier. All shipping costs are specified and will be delivered by the most cost affective means as determined by our staff. If you require special shipping or want express services there may be additional charges required at the time of ordering. If you have specific shipping questions that are un-answered please feel free to contact us at 1-800-936-4799

    All large orders sent on a pallet will be delivered by a semi-truck and require you to have additional people for lifting upon delivery. Drivers will only provide curb side delivery unless additional services are pre-arranged and paid for in advance!!

  • Privacy & Security

    We take all necessary precautions for privacy and security. We have linked our services with PayPal, a world leader in secure payments. You can breath easy in knowing your credit card info and identity is safe when using PayPay for all transactions. Our employees do not have any access to your credit card numbers or sensitive data, only the items that you have ordered and the delivery address for those items.

  • Returns & Replacements

    All items can be returned unless the item was a special order and made specific to your requests. You MUST have an RGA (Returned Goods Authorization) number included with your return. The RGA can only be issued by calling our office and specifying the nature of the return. For all items returned to us there is a 20% restocking/handling fee based on the cost of the item itself – excluding shipping. Return freight is not refundable and is the responsibility of the customer. Any and all returned items must be returned in original packaging and condition; if item is incorrectly packaged and damaged as a result the item amount will NOT be refunded. All returns MUST carry shipping insurance to protect against shipping damage.

    • No Returns On Special Orders
    • Returns Must Be In Proper Packaging & Include RGA Number
    • Shipping Insurance Is Required On All Packages Returned To Us.
  • Ordering

    Orders can be done in 2 ways, online using our online store and PayPal to pay for your selections, or by calling us toll free and placing the order by telephone. For orders placed by telephone your credit card payment information will need to be given at the time of the order. For special orders and custom size orders the order MUST be placed by telephone to one of our customer service reps. An order total will be given at the time of the special order and credit card payment will be requested. NO orders will be put into production without payment ahead of time, either by PayPal or direct phone ordering. All special orders are 100% NON-REFUNDABLE.

  • Payment, Pricing & Promotions

    All pricing is listed in our online store except in the case of a special order. If the item is a special order the price will be given at the time of ordering (via phone for special orders) and all payments are required at the time of ordering. No items will be put into production without payment in full ahead of time. If there are special pricings and promotions on an item it will be listed in the online store section and must be part of our online shopping site to be honored.

  • Viewing Orders

    All orders can be viewed on our online shopping page in the orders section. You will need to generate a customer profile in order to view the information. Upon ordering, an e-mail will be sent to you specifying the order and approximate ship date. Once the order has been cleared for shipping an e-mail will be sent indicating the order has shipped and will include the shipping information / tracking number.

  • Updating Account Information

    Updating account information is not necessary and is done solely for customer tracking of orders and products. Customers who wish to enter and/or update account information will have access to order tracking as well as receiving promotional updates and information that will be e-mailed out in newsletter format. It is NOT required to set up an account to order from us.